Return Policy
Effective Date: 15-02-2025

At Nurjahan Enterprise, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below:

Eligibility for Returns

1. Timeframe: Items are eligible for return within 7 days of receiving the product.
2. Condition: To qualify for a return, the item must:
   • Be unused, unwashed, and in the same condition as received.
   • Be in the original packaging, including tags, manuals, or accessories (if applicable).
3. Proof of Purchase: A valid invoice or order confirmation must be provided with the return request.

Non-Returnable Items

The following items are non-returnable:

• Perishable goods (e.g., food, flowers).
• Customized or personalized items.
• Items marked as "Final Sale."
• Damaged items due to misuse or improper handling by the customer.

Return Process

1. Submit a Return Request: Email us at contact@nurjahanenterprise.com with the following details:
   • Order ID
   • Product Name
   • Reason for Return
   • Supporting images (if applicable)
2. Return Approval: Once your return request is reviewed and approved, you will receive instructions for returning the product.
3. Shipping: Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Refunds

1. Refund Method: Refunds will be issued to the original payment method or as store credit, based on your preference.
2. Processing Time: Once the returned item is inspected and approved, the refund process will take 7-10 business days.
3. Deductions: If applicable, deductions (e.g., shipping fees) will be applied to the refund amount.

Exchanges

We offer exchanges for defective or damaged items. To request an exchange, please email contact@nurjahanenterprise.com within 7 days of receiving the product.

Contact Us

If you have any questions or concerns regarding your return, feel free to contact us:

• Email: contact@nurjahanenterprise.com
• Phone: +88 09611464103
• Address: House 1168, Lift- 04, Road 10, Avenue 12, Mirpur Dohs, Dhaka-1216